Shipping Policy
Orders are processed in 1 to 3 business days and arrive 7 to 14 business days after that. Here is how shipping, tracking and delays work.
Last updated October 11, 2026
Shipping and delivery
- Processing: orders are processed within 1 to 3 business days. We do not ship or deliver on weekends or holidays.
- Delivery: please allow 7 to 14 business days for delivery after processing. These are estimates, not guarantees, and carriers can run late, so do not rely on them for a date-critical event.
- Where we ship: we currently ship to addresses in the United States only.
- Shipping cost: standard shipping is free on orders over $75. Orders of $75 or less pay a flat $20 shipping fee.
- Tracking: you receive a shipment confirmation email with a tracking number, which can take up to 24 hours to become active.
- Address: please check your address carefully. If a package is returned or must be re-sent because of an incorrect address, re-shipping fees may apply.
- If we cannot ship on time: if we cannot ship within the processing time above, we will email you the new date and ask whether you agree to the delay. You may cancel for a full refund instead. If we cannot ship within 30 days of your order, we cancel it and refund you in full unless you have agreed in writing to keep waiting. We refund a cancelled order to your original payment method within 7 business days.
- Lost packages: if tracking shows no delivery and your order has not arrived 30 days after it shipped, contact team@partykitpro.com with your order number. We will investigate with the carrier and send a replacement or refund you in full, including shipping.
- Damaged, missing or wrong items: inspect your order when it arrives. If something is damaged, defective, missing or not what you ordered, contact team@partykitpro.com within 30 days after delivery with your order number and photos. We will send a replacement or refund you in full, including the original shipping, at no cost to you, and you will not pay for any return.
Returns and questions
Returns, refunds and exchanges are on our returns page. These shipping terms are part of our Terms of Service. Questions about Party Kit Pro orders? Write to team@partykitpro.com with your order number.