Returns and Refunds
You have 30 days after delivery to return an item. The return label is free and there is no restocking fee. Here is how it works.
Last updated October 11, 2026
Returns and refunds
- You can ask to return an item within 30 days after you receive it.
- To qualify, the item must be in the condition you received it: unused, with tags and in its original packaging, with proof of purchase.
- Contact team@partykitpro.com first. We reply with return instructions and a prepaid return shipping label. Items sent back without our approval cannot be accepted.
- Return shipping and fees: the return label is free for you, and there is no restocking fee.
- After we receive and approve a return, we refund the price you paid for the returned items (after any bundle savings or promotion code) and the sales tax on them to your original payment method within 10 business days. Your bank may need additional time to post it. The original shipping charge is refunded only when the return is because of our error or a damaged, defective or wrong item; otherwise it is not refunded.
- Returned items that are damaged, used or missing parts through your handling may be refused or refunded in part, to reflect the loss in value.
- Some items cannot be returned: perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids or gases, and gift cards. Inflated balloons and opened or used decorations cannot be returned for hygiene and safety reasons.
- To exchange an item, return the original and place a new order once the return is approved.
Cancellations
We process orders quickly, so we may be unable to cancel an order once it is placed. If you need to change or cancel, email team@partykitpro.com as soon as possible with your order number. If the order has not shipped, we will do our best to cancel it and refund you. If it has shipped, you can return it under the returns terms above.
Shipping and questions
Delivery times, tracking and what happens to a damaged or lost package are on our shipping page. These return terms are part of our Terms of Service. Questions about Party Kit Pro orders? Write to team@partykitpro.com with your order number.